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  • Do not come here unless you want to be intimidated and made to feel stupid. I give this establishment 0 stars but Yelp won't allow me to give less than 1 star. I came here tonight (December 24) for our first meal with my mother after we arrived in Vegas. I found a killer vacation deal over the Xmas holiday and thought why not do something different this year. Anyways, I found this restaurant on Yelp (like most restaurants I visit while out of town). It had great reviews and I was also very excited to try the buttery buns Yelpers raved about. My experience here was terrible. I have never felt so unwelcomed and ridiculed. The buttery buns arrived at our table with a bottle of balsamic vinegar and olive oil. I asked our middle aged Italian server if I could have another plate to pour the EVOO and vinegar in. He flat out told me "this is not how we eat our bread. Use the same plate you have". I was completely floored and just looked at him. I guess he realized that wasn't a good answer. He then grabbed a side plate from the empty table near me and pretty much threw it on the table. The underlying tone of his comment was condescending and made me feel like the way I like to eat my bread was completely irrational. I should have asked him who this "we" is. I didn't know a oil and vinegar police existed. Our server then ignored us while being attentative to all neighboring patrons. I was quite peeved and blurted out loudly- "the service here is TERRRIBLE" so that all my neighboring patrons could hear me and also conveniently while he was serving them. This quickly changed how he treated us. He quickly came over and asked me how the pizza was. I said "it's OK", then he has the audacity to say "it's ONLY OK?". There was no underlying joke behind his comment. I just ignored his comment and he left. We quickly finished our meal and asked our busser to send the bill. I paid, leaving a 5% tip (the bussers shouldn't be punished, even though they only get a small cut of the tip). On my way out I flagged down the manager, a middle aged Italian woman, and told her the situation. The first thing she says is "what do you want from this?", as thought she thought I was expecting a comped meal. I said "nothing, I already paid and am not happy with the service". She then defended our server saying that he is very good and that I misinterpreted him and that he was probably joking. I was thinking in my head what a joke THIS IS. No wonder service is so bad when management can't set an example of basic customer service and makes the customer feel stupid. I told the manager we are leaving since this was hopeless. The manager then clues in and says "let's discuss this with the server and have him apologize to you." I declined and she told me to come back tomorrow and she will make sure we "get served right". No thank you and we walked away. Do yourself a favor and don't eat here. There are plenty of other delicious Italian choices on the strip which provide excellent or even decent service and good food.
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