Its great that you can call ahead and schedule an appt so you don't have to go there and NOT get one, but man. It's tiresome. I've never been there less than 3 hours. This last trip was exactly that, 3 long, cooooold hours. The A/C was crazy cold. It's annoying that they bounce between people and keep you waiting. However, they are pretty nice. I wish I could recommend somewhere else, but I don't know of one.