This place is the BEST!! Took my son's backpack here after 2 other stores said they couldn't get it stitched in time for school. Then my son has a small meltdown because we'd have to leave his backpack there overnight to get embroidered (What can I say, he's attached to his backpack). Kenny got it embroidered for me while I waited!! I have a very happy 6 year old!! I'll only come to American Stitch from here on out. Quality work and excellent customer service!! 10 stars as far as I'm concerned.