if we could give graebel 0 stars we would! Were they on time? More or less. Is the office staff courteous on the phone. More or less. Does any of it matter if they damage your furniture? Absolutely not. The whole point is that they move your stuff and you get it back in the same state of repair as when they took it from you.
if you value your possessions don't move with Graebel and don't fall for the "as one nation-wide company our drivers are our employees, not contractors, which allows us to hire the best" -line. If their drivers were the best, no one would ever move. They would just sell all there stuff and buy new on the other end. That is basically what Graebel is forcing us to do because even though we opted for the full coverage insurance, Graebel's definition of "repair" doesn't come close to getting our furniture back to the state it was in when they took possession of it. They don't even deny that it was damaged, or that it was they who did it...
Now we're stuck in this protracted process where we have all this damaged furniture that we can't use, replace or repair until all this gets settled. Even if we go the arbitration route (which they keep pushing rather than court), it can take 6 months.
I wish I had known the truth about Graebel first, but hopefully now all you reading this will know to stay far far away from this company!! Think I'm kidding look at the pictures....