I have eaten at Joe's several times and the food is always good. This happens to be one of my mother's favorite places to eat. She has cancer and has been hospitalized for quite some time and hasn't been eating. Today she requested a ruben from Joe's. Awesome I thought until I called. I requested that they split one sandwich into 2 sandwiches and said I would pay what ever charges nessesarry. The manager Kathy said that would not be possible and refused my request. I asked if she would the please leave half the meat off the sandwich to which she also refused. So as much as I would have liked to cancel my order I ordered the sandwich and now I will take it to the hospital and have to take it apart myself for her. Although the food is good the customer service at Joe's is absolutely pathetic and for this reason alone I will not be returning nor will any of my family. Disgraceful!