We went through Priceline.com. First mistake it seems. However I did my reservation 6 months ago and this is my third time with Priceline.com. Second mistake I am a disabled Veteran and I don't drive. I used my credit card to third mistake, and put my husband on as the driver, forth mistake it seems. So if your a married, disabled, no driving Veteran and want to surprise your husband with a trip...DON'T PAY FOR IT WITH YOUR OWN CREDIT CARD!!! We got our Nissan Altima, after leaving a $100. deposit. This is not the first time we have been given trouble because we used Priceline.com, Hertz screwed us over and the clerk let us know he hated Priceline. Now Budget was a jewel. Cost us a refundable deposit of $200.00 however because I was disabled and a Veteran he understood why I had to do my Priceline paperwork the way I did. The 3 stars was for the gentleman who handled our paperwork and his boss. Seems the Avis rules stated I'd have to get a refund from Priceline and start all over. That would have ruined our vacation. Oh if you can't"t get through to Avis on the phone your suppose to dial 0 if it just continues to ring without an answer. you will find that tidbit NOWHERE!!! I tried to call them 1 month ahead of time to avoid this issue. No one answered. Seems they know of the problem and believed me. Now what does a disabled non driver do if they need a car and don't want the driver to have to pay??? Don't use Priceline.com??? That just seems so unfair. What got us over, I have a car and the insurance is in both our names since the car is also!!! lol.