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  • had a rep out yesterday to give me an estimate on my area rug & runner. Both a wool blend & very expensive. Rep came in w/an attitude - measured both rugs, said "I assume these are synthetic?", (how rude for him to say that without asking me) asked if he could sit down, mumbled under his breath as he was plugging in figures on his calculator, kept asking me if there were any other products I needed since they had this "50% sale going on". The figure he presented me was twice the price as I got 2 years ago - so much for the 50% sale. I told him what I paid for the exact 2 items the previous time, he got all full of himself & said he had to use what numbers he was given & couldn't deviate. Not even knowing who the rep was that came out before, he proceeded to say "he's no longer with the company". Needless to say, I sent him on his way & will NEVER call this company again. They have an attitude that I just can't deal with nor do I need to. There are so many other great companies out there that I'd rather do business with. Oh, one more thing - he drove up into my driveway. No one on a service call should EVER do that!!
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