This was the worst experience I have had with any eye appointment. I strongly believe that all of these people who said the customer service was excellent were approached about making a review (which I have seen before). While waiting for my appointment, the staff was acting completely unprofessional. They were signing really loudly, cracking jokes secretly to each other, and one even altered the words to one of the songs and sang "I used to be a cowboy and now I'm a cowgirl" and said that was Bruce Jenner's song. This is not behavior for a workplace or for a customer service environment.
Now for the doctor...I have intracranial pressure and I have had issues with my vision for a while. Dr. Dickerson was pretentious and did not explain things to me thoroughly. When he first walked in he asked about me mentioning to the tech that I had yellow spots in my vision. I said yes and asked if it was abnormal. He repeated back to me, "is that abnormal?" with an attitude as if I should know the answer. After I repeated myself he said "yes, yellow spots is not normal". The rest of the exam didn't get any better. He didn't explain how often I should wear my glasses or anything helpful. All he said was most of my symptoms are probably caused by my neurological problems. It was a big mistake to try this place. I have already consulted with my neurosurgeon and any future eye exams will be with an ophthalmologist or a neuro-ophthalmologist.