The service was terrible. The atmosphere was terrible. The manager was terrible. We walk in and the music is blaring like you're at a rock concert. This is a restaurant, not a bar, regardless of the fact that it's Friday. Then we saw our server twice, the whole time we were there. She didn't even tell us her name and she couldn't hear us over the music to take our order. Then when I asked for a manager, he was SO rude. I complained about the service and music and his excuse was that it's karaoke night, and he offered absolutely no solution. He had to run around searching for our server for ten minutes while she sat there and sang karaoke, while she had tables. He was so beyond rude, especially for a manager. I would never go back, I never will and I will be contacting the general manager because that's not how you run a business.
I did speak with the GM, Cheryl, and she was terrific. It's possible it was just an off night because I have received great service from here before. Cheryl definitely resolved everything and made me feel like a valued customer and that's enough to get me back into a restaurant and now I know Friday is karaoke and I'll just avoid Fridays.