My friend and I went into this Ulta location because she needed a new mascara and had heard about this new brand she wanted to try out. Upon entering the store, no one was there to greet us and being new to the store we walked around aimlessly for a good 10 minutes before we found what we were looking for. No one asked us for help and no one was really around.
I was pretty shocked by the lack of customer service as I too was looking for a specific eyeliner and had no help in service so I decided I would look elsewhere and waited as my friend found her mascara.
When we got to the register the lady was kind but didn't offer us the rewards program they have going on. The only reason my friend was able to sign up was because she had heard about it and asked about it herself which prompted the lady behind the counter to then give a bit more information about the program.
With the media so much glorifying beauty I found it hard that this beauty salon had horrible service