I stopped by yesterday to return an ill-conceived Macys.com purchase. It was kind of heavy but I lugged it to housewares via he 2nd level walkway from the parking structure. (A shortcut to upstairs!)
The salesperson was very helpful. I hope they don't get dinged just for an online return. As it turns out, they have a new place that handles all returns by the starbucks in the south side of the store. She took my return at the register and just let me know that "At Your Services" was there for future returns.
I shop online more than in the store so I thought it was a great idea. Quick return and I don't have to run through cosmetics while holding my breath so I don't get a headache AND no access to "impulse buy" products like purses, shoes, jewelery... oh heck.. pretty much everything.