I have periodically tried this place for the last two years. Their wifi has never worked properly. The connection is either very slow or does not work at all. I have had issues when the place was packed and empty.
I came back today after a few months to give them another shot but encountered the same issue. There are three people using their laptops in here right now and the internet is very slow.
The coffee and tea game is getting more competitive. If you want to compete with Starbucks, McDonalds, Tim Hortons and Second Cup, you need to at least provide the basic necessities for customers to make your establishment an integral part of their routine. Great products are just one necessary part of the equation. You need to look beyond core offerings and give customers a reason to visit more often. If you are unable to even provide the same services provided by all your competitors, your days are numbered.