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| - YORKDALE LOCATION REVIEW!
First off I think the concept is great and all in all my daughter had a great time with her friends which is most important!
I purchased the "Be Unique" package which included hairstyle, kids makeup, a bath creation and a mini mani, robe and slipper service an an option of waffles or pizza with cupcakes and mocktails for the kids - seems like a lot for what you pay right? I will break this down into categories so that I don't get my review muddled.
Facility - very pretty, nice design and layout and somewhat clean.
The children were taken to their table to have their costco waffles with warm cool whip and some pink sugar - mind you I was not expecting anything grand but if I knew the kids would have gotten this I probably would have chosen the pizza option. At least they could have offered canned whipped cream instead of runny cool whip with some colorful sprinkles to dress up the cold waffles a bit or at least warmed up the waffles? I had asked if I could bring my own cake but was told it was not allowed and cupcakes would be provided, the cupcakes were the mini ones you get in the grocery store, I suggest you allow people to bring their own birthday cakes, kids want to feel special on their birthday and mini cupcakes from the grocery store doesn't quite cut in in my opinion. I would have been more than happy to purchase my own cake/cupcakes.
Robe & Slipper service - Robes are not washed after use, they are hung after the children wear it and given to the next party, kids are clean in general but some of the robes looked a little dirty and was a bit off putting. My daughter was given her slippers last and the host could not locate her appropriate size so she settled for a smaller size - not a big deal really but maybe the host can pay some special attention to the birthday girl and perhaps fit her first?
Mini Hairdo with kids makeup - Was not expecting a salon do by any means but was not expecting what was provided either; there were 2 attendants to 9 girls and 8 salon chairs so 1 of the girls sat out. I spent a good 30 minutes curling my daughters hair for the party only for the attendant to mess up her perfectly nice hair with a god awful excuse for a mini style. None of the kids got anything remotely nice done to their hair but they were given complimentary headbands which were cute. With so many items in the package the attendants seemed like they were rushing just to get through the steps and quality was not of any importance. Very hard to coordinate nine 9 year olds if you don't know what you are doing!
Mini creation - all of the girls opted to do the cotton candy perfume, only to be disappointed that there were no bottle caps and were asked to switch, but alas someone managed to dig up some bottles and bottle caps in the back which varied in size... some of the girls could not have their bottles filled because the bottle was too big and would not be fair to the girls who had smaller bottles? This is ridiculous - could you not check your inventory before you book parties to ensure you have everything? Also how could you offer a larger half filled bottle? It's not the girls fault you don't have inventory for this stuff. It was so cheap and embarrassing I can't image how the girls recounted this to their parents. Please check your stocks before you offer something maybe you could have sold the lotion to the girls and omitted mentioning the perfume if you knew you did not have supplies?
Mini mani - I did not take pictures of my daughters nails but it was quite horrible, they really just painted her nails but it was not even painted properly or evenly, my 9 year old could do a better paint job on herself...SERIOUSLY! They painted parts of her skin/cuticle and di not pain her entire nail for some...a real mess.
Service - This was a major let down. Such a nice concept, maybe there are too may things crammed into packages for the attendants to manage so the quality of the services are crappy? Please focus more on quality vs quantity. As a parent you want to know your child is given the best and though she had fun with her friends they all complained about the snacks, the way their nails were horribly painted and some did not even get their hair/makeup done because it was so rushed and they did not have any control over the girls. However the girl at the front desk was very nice I should mention. Booking the party via email/phone was very easy and convenient and I did not have any issues in this regard.
I did opt to purchase 9 gifts for the girls from their store vs the loot bag option as the stuff from the wall appeared very cheap and I thought purchasing a nail kit present from the store for around a similar price to be a better option.
I would definitely not recommend this place and think my 2 stars is a bit generous but this is a really great concept, too bad they have people working for them that really have no clue!
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