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  • This company does not even deserve 1 star, customer service ? Yeah right , I left my keys in a car yesterday and still tying to get them back. So I called them yesterday and First thing the dispatcher says is "ohh well it is not our responsibility" then the dispatcher said he talked to the driver and the driver will not bring me my keys he is to busy (meanwhile that same driver just told me it was slow very slow) So I was told the driver would not bring me my keys but instead would drop them off at the main office in mesa at the end of his shift... That was yesterday Morning , Well today I just called again the 200-2000 number and was told they do not have my keys and it will take up to 72 hours for them to find out if the keys were left at the office ... Are they joking me ?? that's 72 hours = 3 days with out the keys to my jeep, my apartment, the mailbox, and the gate to get into my apartment complex ... and if I go to the office at my apartment complex to get keys from them they will charge me 65.00 a key ... and this is how Discount Cab treats there customers ?? Their Paying customers I even tipped the guy 5.00 on a 5.00 fair? I drove a cab in N.Y for 10 years , and if a customer left something in my car the dispatcher would say to me" bring it back NOW!! they are the customers who pay our bills by using us" those would be his exact words and if i disagreed my dispatcher would not give me another call until I did bring them to the customer.... That's how you protect your customers by caring for their best interest .... LOL this company would not even give me the phone number over to the mesa main office ..the dispatcher said there is no phone number over there... Saddd ...really so sad ...when companies take no responsibilty for their drivers ..and dont care about their customers .....
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