If you feel like waiting an hour (after you sit down, not waiting for a table) to get your food and then have the order wrong then this is your place.
We usually go to the Fairlawn First Watch and have good service every time. Here: not so much.
Two of us went about 9:30AM this past Sunday (which is before the huge rush of people coming from church). We used the online app to get in line and when we got there we were seated promptly. Great so far. The place was full but not to the point where there were 30 people waiting for a table (which is usually the case at most First Watch's).
Well then it took our server about 7-8 minutes to even come over and get our drink order. She returned pretty quickly and took our order. Ordered normal breakfast, nothing special order. And then we waited. And waited. And waited. How long did we wait? Well a table of 7 was seated about 5 minutes after were and they got their food before the two of us! Ridiculous.
Our server came back one time a few minutes after she got our drinks and then she disappeared.
After 25 minutes, I literally had to stand up to get her attention and flat out said 'where's our food?'. She then said 'it's coming'. About 4 minutes later, someone else came to the table with our food.
And about that food: my wife's 'over medium' eggs were cooked solid (over hard), the cheese on her scramble was brown and crispy and my toast was hard as a rock. It was pretty clear to us that for whatever reason our food was sitting under the warmer for a fair amount of time.
Bonus: I ordered a blueberry pancake to go and ate it today (the next day after we were there). Shocking thing: they got that wrong too. They gave me chocolate chip instead of blueberry.
When I went to pay the cashier asked how things were. I told her that the service was incredibly slow. Her response: 'I'm sorry, it's been crazy here with it being Sunday morning'. Well I'm sorry, but you are a restaurant that is only open for breakfast and lunch. How the f do you not know how to deal with being busy?!?!?!? And as I said before, the Fairlawn location is ALWAYS packed with 20-30 people waiting for tables at any given time. Here there was maybe 4 people. That's your definition of busy? I'd hate to the service when it was really busy because this was pathetic.
Bottom line: terribly slow service and definitely not worth the wait especially for food that wasn't close to what we ordered.