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| - I got there at midnight to pick up my rental and the entrance was gated... After checking to make sure we weren't missing another possible entrance, we drove up to the exit and the pleasant employee informed me that they close the gate at midnight and everyone has to come in through this way... You know what would have been nice? A sign that says that on the closed gate! Something with a nice, little arrow that says, "Hey, we're still open, just go right down here." Is that hard? I guess so.
Inside, the woman working at the counter was nice... She had me completely finished in about 10 minutes and I headed out to the car... It was a 2013 White Dodge Dart... I took a nice lap around the outside to make sure there weren't any dings or anything and went off into the night... I heard a weird ping sound while I was driving a few minutes in, but it was directly behind me, so I figured I would just check it out when I got home since we live pretty close to the airport... Ladies and gentlemen, I got home and checked the backseat of my rental car to find an empty bottle of Great Lakes' delicious Commodore Perry IPA! Look, I understand that it's a delicious beer... I love beer almost any time, but you know when I don't love it? When it's in my rental car, rolling around in the backseat with a fricking open container charge attached to it! What the H?! Upon contacting them the next day (because the manager wasn't onsite), I found out that the manager would "talk to the employee" that cleans the cars, but they would accommodate me when I returned...
The car worked fine for the trip and it was time to return it... We pulled into the bay... We cleaned the interior and unpacked the luggage, but still hadn't seen a person to check us in... After about 10 minutes, I spotted two employees standing by a door, doing nothing... As I walked by them, they walked into the bay of cars, but only pressed on the hoods of them for some reason and just leisurely walked on to the next... Once I got to the front of the bay, I noticed a small sign that didn't even reach past the height of the hood of the car it was in front of ... It said that they do not have people to check in their cars... You have to leave the keys in the ignition, write down the mileage and check in the car inside... So no inspection upon return, guys? I'm just supposed to trust that you won't run up some random charge on my card for damage or what not? Really?
Inside was a straight up flustercluck... There is no other way to describe it... About 15 people waiting in line for TWO attendants and one of them ended up being tied up by one lady from France who didn't know she needed a $200 hold on her card... Apparently her boyfriend rented the car for her, but she doesn't have any more money and he won't go to the bank to put more money in the account... But she doesn't understand because this is a once in a lifetime thing and he never does anything for her and she needs him to leave where he is and go to the bank... But he doesn't... At least not for the half hour I was in line to return this stupid car... The employee listened to her calmly and explained her options, so he gets points for that, at least... Then I noticed two other people come out of the back, walk through the area we were in and head outside... One of them was very clearly identified as a manager... How in the H do you miss a loudly complaining customer and about 15 other people with extremely unhappy looks on their faces packed into your lobby if you're in charge of something? Oh, I know... You just don't give a f***... That's how.
Ugh. Look, if you want to be open 24 hours, then you need to have enough employees on staff to make that happen as smoothly as possible... Otherwise, just close down and leave that for people that understand that good customer service doesn't only happen during traditional business hours! Oh! And my accommodation made for my possible arrest? A 10% off coupon for another rental... Let me tell you where you can put that... On my next trip out of town, I will be renting a horse and leaving days ahead of schedule...
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