Not friendly or welcoming at all, very uncomfortable. If you have never had threading done don't expect them to explain to what they are going to do or even ask you what you want. I have never had it done and WILL never do it again here at least. The lady sat me down and just started working on me and started yelling at me to hold my face?? What?? Once finished I was still in pain I looked my eyebrows are sliced up?!?!