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| - I visited their showman and viewed their granite. The show room was nice, and they had a large selection of granite. I decided to go with Monte Carlo and placed an order. The measurer came and was very nice and appeared to do a good job. I selected my slab via the internet and set an install date. Things got very bad from that point on. The installers arrived, and one introduced himself to me. Unfortunately, his name was the only English he spoke, the other spoke none. There were several issues during the install. I could not communicate with them and that was a problem. They tried asking me questions by pointing and gesturing. During the install I noticed the backsplash at the end had a half-inch gap from the wall. I tried to ask about it and again they gestured, and I could not understand. I called the office and was assured the installers spoke English, but besides his name I did not hear a single English word. After I complained about not being able to communicate with the installers she said she would send someone who is "100% American" if I wanted. The office had someone who spoke their language call me and then the installers, and the problem were eventually figured out. They completed the job and left, leaving behind all the job debris on the floor. I wish that was the only issue. The big problem was the quality of the granite. After letting the granite dry overnight I took a close look the next day. It had what appeared to be caulking on the granite. I called Troy to ask how to remove and was told to remove with a razor blade. It was then I realized it was embedded in the granite. There is also a section that is severely discolored and looks like paint was spilled on it and smeared into the finish. It does not look like the granite I selected and has flaws that were not apparent to me, but Troy had to see when finishing the cutting. I called to complain, and someone was sent out to look at it. He pretended to look closely, but did not see a thing, and said it was perfect. He said my salesperson would call me but he never did. I think a blind person would see what a terrible job it was. I asked Troy to replace and was told I was trying to get something for nothing. I only want what I paid for. I believe it should be replaced, but Troy did not care what it looked like. I am going to have to find a reputable dealer and replace it, it is not suitable for use. My advice is to avoid Troy Granite at all cost.
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