This is the worst Dunkin Donuts I have ever been in, and I am frankly surprised the franchise doesn't come down on them. This is especially odd as they claim to have the same owner as the Oakland DD, which has very different practices.
Most ridiculous is their practice of making their fresh donuts right before closing at night. If you go in after 11 PM and ask nicely, they will serve you tasty fresh donuts from the back. Go in any other time and you are basically getting yesterday's donuts.
If you like filled donuts (buttercream, custard, etc.) it is a crapshoot. When they are in a rush they dial back the filling setting and you end up with almost no filling. Other times they will be fine. If you ask first, sometimes they will tell you the situation, and sometimes you get a blank stare.