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  • I donated my car to the Southern Nevada Red Cross, and Copart was the middle-man company that came to pick it up. I was told the pick-up time would be anywhere from 8am to 5pm, and that I needed to be home. I took the entire day off to facilitate them. I received a call at 1pm saying someone was on their way; no one showed up. I received another call at 3pm saying someone was on their way; no one showed up. I called them at 4:50 and the girl was rude, telling me they can pick up after 5pm, and she wasn't the one that called me so it wasn't her issue. I asked to speak to a supervisor and she was extremely rude as well. She never apologized for my inconvenience or for the mistakes on their end. She rudely asked, "Did someone even tell you that you needed to be there for pick-up?" I responded, "You want the keys and title, don't you?" She had no response and put me on hold. She came back on to say the driver would call me. He never did, but he showed up at 5:10. They were a complete hassle and their customer service is awful.
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