Blech. Somehow I ended up in a smoking room here for a WEEK on business, despite having requested a non-smoking room. The room reeked like a dive bar on a Sunday morning. They told me they had no other rooms, yet while I was at the front desk another woman came up with the same complaint and had her room switched. Awesome, jackasses. They didn't offer to move me to a non-smoking room if it became available either but told me to check back with them every day. Um, how about you put on your hospitality panties and actually give me a call when something becomes available? Even better, I just had all of my business clothes dry cleaned before I came, which was clearly a huge waste of money.
Memo to Holiday Inn: smoking rooms are effing disgusting. Don't stick your guests in them who specify non-smoking rooms.