| rev:text
| - Midas on Danforth
5 starts out of 5 - would recommend their services to all.
Pros: Service, Price, Competency, Knowledge.
Situation: because of a move I was searching for a new auto repair shop I could trust for my 2014 SUV. I found Midas on Danforth on line, which was on my way to the Lake House from work. I started with a small work order: oil change, and as I was very satisfied with all, I returned for tire change for the season, storage, and for my break work. I recommend this place for many reasons:
1) Online: I was able to request my appointments on line, and I did get responses right away. While they repaired the car: I stay in the waiting room and got a great place to work, free WiFi.
2) Respect: They respected the appointment time, they told me 1:00 and they were able to take my car in at 1:00 and start working on it. Appointments respected every time. I also saw walk in, they accommodate them, but people with appointment are not moved to accommodate more business.
3) Knowledge: They have updated their tools, they do research, they keep themselves updated about current developments in their field, they put the right resources and tools to maximum use, changing resource depending on challenge and knowledge required. Staff seems happy and very competent. The time they say it would take for my work: they were right on.
4) Transparent: you can see your car being worked on, it is not like other places when you go in the waiting room and wait for hours without updates, you see all and they come back with updates, good communication, showing all, price, ... you become part of the decision.
5) Empowerment: They 'listen' to your needs. We are not all the same and we don't have all the same requirements, they offer choices. Explain the differences, you can clearly hear reliable information and sound judgment. You are not forced into certain decisions, you remain in control. And they don't try to sell you anything at all, they inform you.
6) COST: this was better than all services I previously got; in addition they had great promotion I took advantage of.
7) Leadership; the owner is there working in the office, he assumes a very strong leadership and influences positively others. His knowledge and communication skills are great. Any question you may have, he would happily give you all the information you need. And he relies on the right people with their ability for each part of the work. All are working well as one team.
8) Ethics and trust: this is important for me. The way I was treated and how I saw many people being treated, all with very different needs, it was amazing, helping all, not taking advantage of situations, searching for best depending on budget.
To close this review: Trusting your car repair place is a safety issue as well as a financial concern. You stay with your physician and your dentist if you like all of their offerings: not only the work they perform and their knowledge, but it is also about the experience. At Midas on Danforth they are professional for your car. And you don't get frustrated or feel like you have been taken for a ride. I will return there.
Ck
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