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| - I usually never write a review on Yelp, but this product was so horrible I had to.
I live in Tempe on Mill. I went to the new GiGi's on Mill ave. Now, I LOVE cupcakes. I walked in, overwhelmed by the flavor options and asked for a sample. No. Ok. I ordered the Kentucky Bourbon. $4 for the cupcake. The packaging was pretty. And the pros end there.
Where to begin.... The frosting was disgustingly sweet but with no taste. It tasted like glue mixed with powdered sugar. There was also a massive amount of frosting. Scraped the frosting off and proceeded to eat the cake.
It was rock hard on the outside, almost like it was a few days old and then oily on the inside. So much oil in fact that I had it all over my hands. The cake was dense and heavy. I decided to call it quits and pitched it.
I went to the lady at the counter, disappointing and said "You really should offer samples. I just paid $4 for something which was inedible," and began to politely explain why the product was not good.
She looked angry, emotionally distraught and as if she was about to cry. Finally she said, "Ok". Ok? That's how you handle customer service? Not only does GIGis sell a horrible product, they have a horrible business if that is how they treat their customers. Any normal restaurant would say, "I am sorry to hear that, I will let the manager know."
I will never be returning even though I live one block away and will tell my friends and family the same.
STAY AWAY.
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