I understand house policy is adding gratuity for parties however I didn't know it was also house policy to "forget" to ring in food and not follow up with the customer for 55 minutes. The enter night was absolute crap because the server knew he was going to get gratuity regardless he didn't give a shit how awful he was being ... Gratuity is a choice and I don't feel as this server deserves 18%, maybe 10% because I'm not a dick. his response to my complaint was "ok".
Get real ox !! it's time to have a hirering fair and get new servers, the economy's bad in Calgary nobody is going to want to come to a expensive establishment if the service is shit..you can get better service at McDonald's next to ranchmans at 2am just sayin