We didn't make a reservation on-line and stopped in to grab a mid-size or sport utility vehicle for our trip. From the moment we walked through the door we were treated with the best customer service.
We were in and out in about 10 minutes and the gentleman who helped us came out to the car to have us walk around and note any dents, dings, or paint missing that was over a dime size.
We decided to extend our rental by a day and called them and the entire transaction was super easy. From start to finish they had great customer service and explained all the insurance rules, etc. to us and we were more than satisfied with everything.