We contacted iCracked after first seeing open "24 hours." The fact that the first appointment we could get was 11am was a sign. We tried again after coming up with a work around for the first day and set an appointment for 3:30pm (first available per the site) that afternoon - it was 2pm. Within minutes the technician text to ask to reschedule the appointment for the next day. Why advertise "24 hours" when techs will only ask to reschedule? We are going online and will have a new phone before the tech could get to us.