I'm kind of uncomfortable with how they treat their pets. They are kept in very small cages. There will be like five hamsters (mixed genders? who knows?) in one cage that is smaller than my hamster cage - which is for one hamster. Hamsters are not supposed to be together in a cage because they aren't social animals.
The employees here ... some are really rude and seem like they don't care about the animals at all ... and others are cheerful and helpful and seem like they do care.
I bought one of my hamsters here a while back. (I was sad because my other hamster died and I just needed another hamster to make me feel better ... yeah I'm not proud of it but it happened.) The way the employee treated the hamster just wasn't pleasant.
I buy all my hamster and guinea pig food/hay/supplies here, just because there isn't a good store for small animals close to me, close to my work, or on the subway line. This is the only pet store on the way home from work.