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  • Just ordered takeout for lunch and I knew I shouldn't have given them another chance, but I did and I can tell you that I regret it fully. Of the estimated 8 times that we have ordered takeout from this place all 8 orders have been wrong, which is not a good track record. We discovered this complete blunder after getting home. I called to let the manager know and they apologized but offered no resolution other than us driving back down there and waiting on the replacement. We ordered the takeout while in town and have no intention of returning today since we are working on projects at home today. This is guaranteed to be the last time I pay patronage to this particular food chain. I'm not sure if the problem is reading, comprehension or they simply do not care to do their jobs to the most minute degree, but it has become beyond ridiculous. I worked here many years ago and I don't believe things have changed that much as far as duties are concern. So the person cooking the order did not do so correctly. The person who packaged the order did not do it correctly and lastly the person who is supposed to check the order before handing it over to the customer did not bother to do their job either. The first order was a triple play with two orders of boneless buffalo wings and one order of big mouth bites with no ranch or onion. This one came with one order of boneless buffalo wings, one order of egg rolls and bigmouth bites with both ranch and onion, which means they only managed to get 1/3 of this order correct. When providing a takeout service it is imperative to get it correctly since no one wants to pick up food, only to have to return later to have simple completely avoidable mistakes corrected. The staff needs to do their job (even slightly) or learn to read the tickets properly. They have definitely lost a customer in me.
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