Definitely lost a client. I've been here a hand full of times and my last experience was literally the last straw. The customer service here is based on how much you spend. I called and Michelle answered... I told her I needed to set an appointment for 2 pedicures, She then asked was it for two women or one of each!!?... I ask why it mattered and Michelle said because they don't take appointments with males after a certain time? I said oook well 1pm should be an ok time considering it's during the day. Michelle then reverted back to the gender of the 2 appointment... then has the audacity to ask the race!!? ARE YOU F'N SERIOUS!!! Wow! I informed her that she definitely missed out considering I tip my nail technicians very well! She said well we just like to know.
The time before this... which I should have learned my lesson. I walked in and all the techs just stared, no one said anything except the nail tech who remembered me from the prior service but was with a customer. They all made comments in their language of course before telling me to come back in 2 hours. I said but you don't know what I want, one of the techs says " oh yeah, we'll come back and we'll help you then" simply rude.
I've witnessed them make fun of customers feet and shape... this is an unpleasant environment