Staff was very pleasant. It was like being back east at a deli in NY, really gave you that Moonstruck movie feeling!! I do want to go back and eat dinner there. My visit was just for a sandwich to go though. If you're a bread lover, you will enjoy the freshness. The condiments gave it a good flavor, but there really was hardly any meat. Almost $11.00 out the door, I don't think I will go back for a sandwich.