We were looking to replace my stolen diamond wedding ring and called the store to inquire about a yellow diamond featured as an ad in a local magazine. Carrie-Anne answered and we are so glad that she did. We went in the next day and met with her and viewed three different diamonds. She was EXCELLENT! No pressure, very knowledgeable and went out of her way to make sure that we were happy. She kept informed about the entire process, even emailing multiple times on her day off. She made the entire process fun and I will do all of my jewelery business there because of her and the staff. Go see her there or any of the staff. They will exceed your expectations!