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  • This updated 2 star review is for the Photo Lab only at this London Drugs location. We were told on the phone that their passport photos take only 10 min to take and cost $12. We arrived and a newbie ran over to the counter to help us and this is where our 90 minutes began for a 10 min photo-take! We got it, she was new on the job and we were super patient but she kept making the same mistake with the flash again and again! Then had not had things set up properly for the background. More photos taken. Then one set rejected by staff as my image was going to be too small. The next set, another guy helping with the photolab smudged all the back of one pic (stamp) and this is a no-no! He said it was fine as he ran off to break. Finally a manager stepped in to help us, also convinced that the stamp smudge would be bad news and after a couple of tries of her printing off the photos, we got the new ones handed to us - FINALLY! Then, went to the passport office and was warned that the photos may be rejected and my passport delayed as the head shot image now was just over maximum size. F R U S T R A T E D! TIP - make sure you ask the Lab for a guarantee (small slip they fill out) in case photos are rejected, you will not have to pay to have them taken again!
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