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  • The food here was satisfactory and decent for a Grill by the pool. Before ordering, I had questions about the menu items and asked Rosie the girl cashiering. Rosie was not well trained and did not know about any of the menu items I asked about. The prep cook Erica was very knowledgable and very helpful. Without her being around to answers questions I don't think I would have ordered any food from the Grille. I guess while we were still figuring out what we wanted Rosie put through an order and I told her I hadn't ordered anything yet. She said " You did order and now I have to void this order" acting like I had seriously inconvenienced her. I ended up ordering the turkey burger and my friend ordered the grilled chicken sandwich. I liked that the turkey burger came on a wheat bun, but the turkey party was under seasoned and the accompanying cranberry mayonnaise way too sweet and tasted artificial. The side of fruit was sad and not fresh at all. About 15 minutes later my stomach started to hurt because I know my stomach didn't like the food I put into it. At this point I wanted some type of compensation because of the service and because I was unable to enjoy the pool and which is why I came here in the first place. We went back to the Grille and asked to speak with a manager. The Assistant Manager named Mike asked why we had called him down. I explained the whole situation to him and he said he can't give any type of refund without showing the food to the chef. I had already thrown the food out and was not going to dig through the trash can. I told him I was in the hospitality industry and he was handling the situation in a poor manner. He once again he said unless we have the food their was nothing he could do. To me it's a simple situation to handle. You know the customer is upset and not enjoying their time at your facility so the worst way to handle it is to say there is nothing you can do. After this, I was even more hot and bothered so I made my way to the front desk where I spoke to Krista. She listened to my concerns and said she would call another manager up from the pool. Once again Mike shows up and the Pool/Nightlight Manager. Pool Manager said I would have to fill out an incident report before receiving any money back. I did it even though I had no type of food poisoning and all I needed was a little Pepto. Both men once again apologized and said we hope to see you again. This should have been an easy fix to a simple issue but instead it took an additional 30 min to get any type of compensation. I wanted to check out Jayde Fuzion and the Spa but after what had happened I was ready to leave.
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