Worst dining experience in 20 years!
My husband and I made a reservation for 8pm on 12/23. Our party of two got seated within 10 minutes and our server was prompt to take our drink order. We ordered onion rings for an appetizer, and it took 20 min. And came out cold.
At that point our server disappeared for about 30 min. We still had no entrees. When the server stopped by after another 15 min. (That's a total of 45 min. after getting our appetizer) he said that he confirmed our order was back there but there was another large party ahead of us. He had no estimate on when we would be getting our food.
Well, after another 10 min., we overhead that the big group next to us had been sitting there for over 2 hrs and still didn't have their entrees. They got up and left without paying.
At that point we flagged down our server and told him to cancel our order and get us our check for the drinks and appetizer. We had a $5 off coupon which he said he would have to have the manager bring by in cash because their computer system could not handle it. The manager came by and gave us $5 cash. Then when the server brought back our receipt, he showed us that he was able to take the $5 off the check so he needed the $5 cash back!
We were at our table for a total of 1 1/2 hours. We have never had such a poor experience at a restaurant that we left without ever getting our entrees.
This one goes down as our all time worst dining experience.