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  • The customer service we experienced before we had an issue was wonderful-THE BEST! We bought a hot tub and custom firepit from Imagine. We ran into issues with installation. The hot tub would not stay hot or heat properly. After months of being told it was "too cold" outside (in AZ) and other excuses, it was determined that the hot tub was not getting enough electricity to run properly. MONTHS later we learned that the electrician Imagine sent for the install was not licensed to install the type of box the hot tub needed to run and heat. In the end, they met us half way financially to get the issue resolved (we used our own electrician). I will never refer anyone here because of our experience. We were told, "you should be happy because we are not making any money after paying 1/2 to fix the issue". It was roughly $500 for them after we spent thousands of dollars in this store. Then, she tried to blame her own salesman saying, he should have told us we needed an extra box with this hot tub-he's not an electrician. He did an excellent job! Again, before we had issues everything was fantastic! The Jacuzzi hot tub is great now.
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