I have taken my daughter to Staples every year for school supplies since she started school... she's a Junior now in H.S. we purchase all of our printing supplies there, get work supplies from there and basically have been a very consistent and loyal customer with big and small purchases..
Anyway... we received a rebate card for $36 and I gave the card to my daughter saying to her when you need supplies ... now you have your own funds! She was so excited and held in it proudly until the day came that she was on her own and needed a pencil sharpener. She stopped to buy it with her visa prepaid Metabank card that in the front of the card it clearly states "funds do not expire but fees apply". Well when she went to pay the cashier said sorry it expired August 2017..
What? It says it doesn't expire? We called the number On the back which now says the card is no longer valid. No person to talk to and no help from the store. Just an automated voice. $36 may not be a huge amount to someone but for us, it's the principle of the thing. I can't find anyone to research it to make this situation right.
Staples needs to stand behind their Visa card and if it states does NOT expire they need to honor it. because if the poor attitude, service and run around I've received over this I can't say I'd want to keep shopping here. We have our name and number in their system and all they need to do is look to see how much business they are writing off by not even trying to assist us with in their words such a minor inconvenience! Well it isn't minor to me! -----
I updated the stars from one to 3 because of the quick and friendly response I received thru Yelp. Still a hassle with the prepaid credit on my card and still don't agree that the card should expire and the run around I had to do to activate it... More time out of my day then necessary but do appreciate the store follow up.