First thing you must know: if you want your burger medium order it rare. They cook on too hot a surface so it's always over cooked and the exterior is usually dry after all the grease runs off.
Second; if you sit at the bar this is how to deduce you have a clueless bartender:
1. "Basil Hayden rocks" gets a response of: you want ice with that?
2. No water. Ever.
3. Can I get cheese fries? No. You can order "porky fries" and we will put Pork on the side. Really? Can't we just call that cheese fries skip the pork? No.
4. Can I get water? Let me see.
5. Can I get the Lola burger but with regular onions not pickled onions? No. You can build your own burger and use regular onions. Ok can i build a Lola burger exactly the same way but with regular onions and not pickled? Yes. Ok....
6. Do you have hand wipes? ( no words, just moves the paper towels in front of me)
Overall the menu hasn't changed in a year. Good concept with sub par execution.
If you learn one thing from this review : go down the street Cheesecake Factory has a better burger with less bs.