This place is great! Three of us wanted a set of ears pierced and called in. There was some miscommunication with what exactly we called in for (our fault) and they were able to book us a time a couple hours later. The mall is next door so this wasn't a big deal at all! JB was the one who helped all of us. Right off the bat I told him I was the scaredy cat and he was super nice about everything. They charge you based on the earring you choose, I went with a smaller diamond type and the guys chose a larger one. Everything is clean and they tell exactly when they are about to do everything. They first draw the mark, see if it looks good to you, count down, and even let people sit in there with you for support. It was over in no time!! The only reason for the 4 stars instead of 5 is the price. My bf came in for gauges and cleaning stuff for it a year ago and paid less than me.