I usually order delivery or pickup as a weekly event. The last few weeks have been disappointing with regard to the pizza, which has been under cooked with soggy crust. I order well done, which hasn't been what I've received.
I had to find out what was happening, so this evening, I dined in. The pizza was done to order and amazing. Exactly what I expect every time. Unfortunately, the service was terrible. It wasn't busy, but I had to ask repeatedly for water and had to grab my own plates and silverware as no one prepared the table for the pizza which was delivered to me by someone from the kitchen and not the wait staff.
Ambiance is good, entertainment was great, (we like the Motown era), and of course, wall to wall sports.
I hope the staff remembers to take care of the regulars......we matter!