I had a bad first experience here. The groomers didn't groom my dog like I had asked. I usually go to the canine social company but they had a plumbing issue this weekend so they transferred to their sister groomer. However I spoke to Amber over the phone and told her about my bad experience and she gave me a full refund back. It certainly took away the bitterness I felt from coming here. It's just great knowing how much they care about their customers. Thank you!