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| - "All fans wobble" Alex Zarandioon, owner of Task Electric said after installing the fan in our master bedroom. When pressed, he stated "it would take hours and hours to balance". That's when we knew we were in trouble. The second fan was installed in the adjacent office area by his employee at the end of the day. He rushed out so quickly we only noticed the dangerously wobbling fan after they'd left. Now we had 2 wobbling fans and to add insult, both fans were activated when either remote was pressed. They had neglected to change one of the codes prior to installing.
We hired Alex instead of Lamps Plus as we had some other electrical issues. Later, over the phone, Lamps Plus told me the fans are balanced from the factory and would not require "balancing" if they are installed correctly, and no employee would ever leave the job with a fan wobbling. Alex offered to return but having lost all confidence in his work we knew that having him back would only make things worse. We decided to hire a professional fan installer (Lamps Plus) and asked Alex for a refund for the cost to have the fans re-installed ($95 a fan). ALEX DID NOT REFUND US, but we are relieved with our choice and this is why:
Lamps Plus technicians came and took the fans down, then reinstalled them with no balancing issues. What they did find was rather disturbing:
THE REMOTES:
* Alex neglected to re-code one remote prior to install so both fans were turning off and on when either remote was pushed. This would have been taken care of by a professional who regularly installs fans.
OFFICE FAN (we had a can light changed to a fan):
* The ground wire was not stripped and connected. A serious omission.
* Alex supplied a decorative medallion with an indent to cover the can light hole. It needed to be flush, as such they only used 2 of the 4 screws to secure the fan cover since the other two would not fit.
* The light kit was loose, it was not screwed down and was also missing a nut. This alone would make the fan wobble.
BEDROOM FAN:
* The canopy screw was not used (missing).
* The screws from the rod to motor were not tightened.
* The wiring was not done correctly to the receiver.
* The junction box had to be replaced since Alex used 2 different wood screws on the metal junction box. One screw was secure, but the other fell out when it was being taken down.
The fans were wobbling due to missing screws, using incorrect screws & parts not being screwed down securely. During our back and forth, Alex kept bringing up a GFI he had offered to install for free and all the discounts. I don't know about any "discounts" as they were not pointed out to me. We hired Alex because he had good reviews and he assured us when he came by for the estimate that he was capable of the work. No "discount" makes up for work that is done so incorrectly that a fan could fall from the ceiling, short out and/or catch fire or have to be re-installed. Lamps Plus took less than 2 hours and we now have a 2 year guarantee. They did the job that should have been done the first time.
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