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| - This will be my first review on Yelp. Never thought about writing a review before... But I had such a lousy customer experience at Land of Ahhs on Raintree Drive in Scottsdale that I can't keep quiet. My advice to anyone thinking about consigning or purchasing via Land of Ahhs: Read this first. My post is long, but I am writing about this in specific detail because I don't want anyone else to have the same experience we did.
On Thursday, February 28th of this year, I purchased a lovely cabinet. There was nothing on the price tag that indicated "as is." It was missing the glass shelves, but I was told by the staff that the lady who owned the cabinet would probably be able to track them down. If the shelves were located I could come in to pick them up as soon as they were delivered to the store.
That evening, I brought my husband back to the store to load the cabinet up on to our truck. I was so excited to take it home. Once we got the new furniture into place my husband pointed out that the electrical plug for the display lighting was not the standard American type.
On Saturday, March 2, my husband and I stopped by the store to ask about the status of the shelves and to talk to the staff about the unusual wall plug. They had no word yet on the glass and the young lady that I spoke to asked me to send them a picture of the plug, which I did on Sunday, March 3.
On Thursday, March 7, I received a phone call. I was told that cabinet's previous owner could not locate the glass shelves. I then asked about what they were going to do about the plug. She had no resolution for me at that time.
Because two things were wrong with a cabinet that was not sold "as is" I asked about receiving some sort of discount. I was told that they would not discount the cabinet and that I could return it and they could sell it again--at the same price. I said that returning it was not an option. I really DO like the cabinet. But I still wanted resolution on the plug. I also asked for a coupon for a discount on a future purchase. Seemed reasonable to me considering... I was told that they would get back to me on both issues.
Nine days later still no phone call on the two outstanding items, so on Saturday, March 16 my husband and I stopped by the store to ask about what they had decided to do about the plug. The lady that I talked to appeared to know nothing about it. She took notes and said that she'd have someone get back to me.
Seven additional days later and no phone call with any sort of resolution!!! So on Saturday, March 23, my husband and I stopped by AGAIN. I asked about the status of the cabinet but I was getting only excuses by the staff. Then someone who appeared to be the manager walked up to us. Once she learned why I was there she reminded me that she had told me the shelves could not be found.
I replied that I was NOT there about the shelves, but to find out where we were on resolving the electric plug problem and about getting a discount on a future purchase. Her reply was that she already told me I could return the unit.
OMG. Is that really the response you want to give a customer who is already a bit annoyed??? Okay, A LOT annoyed. How about this response instead: "We are so sorry that we haven't taken care of your issues and what can we do to make sure we resolve this right now?"
This was the straw that broke the camel's back. At this point, enough was enough. I decided I was done getting the runaround so my husband and I left the store, but not before telling them I was going to tell my story on Yelp.
And this is the really ironic part. I guess they worried that I would post my story on Yelp because within five minutes of walking out of the store, I finally got the call and resolution that I had been wanting from them for ALMOST A MONTH!
On my voice mail I got this message: "We will give you the name and phone number of our electrical guy and you can set up an appointment with him so that he can splice the power cord in order to attach a standard American plug." But you know what? After all the rude service and the run around and excuses, it was too late. We ordered the glass shelves ourselves (it cost us an additional $200) and we had our own electrical contractor handle the lighting problem. And about that discount coupon? I wouldn't want one because we won't be back.
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