One of then worse customer service experiences of my life. I am in this industry and don't like to complain but it was that bad.
Long story short took over 30 minutes not exaggerating to get our first drink. Took an hour for waitress to take our food order. Forgot drinks twice and brought wrong drinks. Messed up everything literally on a 4 top that we ordered.
Ordered eagle rare on the rocks told her 3 times the order. She came back 5 minutes later asking neat or on the rocks, really?
Gm or manager on duty was like her evil twin. Clueless careless and rude. After being there for an hour and half then finally getting our food and was all wrong walked up and told him how bad the experience was and he acted big didn't truly care.
At the end of the day mistakes happen but not reacting and not caring about them is just plain disrespectful. Don't like to bash places or bitch about a place I've been before a lot and loved but when things are just this bad and no one even acts like they care is very disappointing