I have never had a problem with them. Ive met the owner and hes passionant about the animals in the store and what hes doing. He rotates the animals so they all are out of the cages. Ik most people are complaining because they are in tanks but its actually alot more sanitary and safer for the animals.But those who complain. Please go to pet land where there standing on wire and please tell me why that is better then a pup or cat standing in wood chips, only being taken out when requested.