About: http://data.yelp.com/Review/id/WllhHbyW11OVxCzf8WeB-g

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About: http://data.yelp.com/Review/id/WllhHbyW11OVxCzf8WeB-g Goto Sponge NotDistinct Permalink

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Attributes	Values
type	rev:Review
dateCreated	2014-03-20 00:00:00 (xsd:dateTime)
itemReviewed	Clean Envision Professional House Cleaning Business
http://www.openvoc.eu/poi#funnyReviews	0 (xsd:int)
rev:rating	1 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	0 (xsd:int)
rev:text	I wish I could rate them on their actual cleaning services, but, since they didn't show up, that's unfortunately not possible. I purchased a $75 Living Social Deal for 2 hours of cleaning from Clean Envision. I booked them for this past Monday, as I was moving out of my apartment over the weekend and needed it cleaned afterward. When I called to schedule the appointment, I didn't even know if I had the right number initially because the person answering just said "hello?" I had to ask if I had the correct number. I was told yes, and we scheduled my appointment. I was told that I would receive a confirmation call prior to the appointment. Well, that call never came. I called quite a few times and left 2 or 3 messages on the day of the appointment...no reply. So, that means that my apartment was left dirty for the complex to clean, which I will be charged for. I called Living Social today to get a refund. They put me on hold and apparently called Clean Envision while I was on the phone. Living Social was able to get ahold of them, and they said that they had had a break-in and therefore had no access to their schedule. They offered to work something out for a cleaning in the future. Um, no thank you. If they had actually called me to explain the situation, I might have felt differently, but they made no such effort. Whether there was a break-in or not, their phone is obviously working now, and they have made absolutely no effort to contact me and apologize for the inconvenience and money that they cost me. They definitely have my number because I left it in my voice messages. I am actually looking for an agency to do some light cleaning on a monthly or bimonthly basis, but I am definitely not going to try to hire this company again. I am just astounded by their lack of professionalism, and I called and left yet another message to that effect.
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Erin

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