I have been a customer for many years. I go back probably because it feels more relaxed and I know my way around. I like the person who gives me facials. My favorite person left years ago and went to Bellagio. I didn't like the atmosphere there so I returned to Marriott. I have actually sampled a few spas and go back to familiar Marriott. It is currently under "re-novation" the showers need tweaking, all of the overhead shower treatments were out of order. It needs someone to come in and just fix the problems. However, I like the steam, the outdoor pool. It's very comforting. And the staff is always sweet. It's like an old shoe.