| rev:text
| - i'm giving them the benefit of the doubt with 3 stars because our experience was really one 1 star worthy. but i will say the food itself was good and the waitress that ended up taking care of us later did all she could to make up for it. here's what happened...
myself and a group of about 7 or 8 friends called ahead to see if we could save a table for the usa vs portugal soccer game. 4 of us arrived early to save two high-tops in the bar. they wouldn't let us pull them together until everyone had arrived, which i didn't really understand, considering it didn't take up any more room and we had to sit 2 and 2 to save them until everyone else joined us. the restaurant and bar was already filling up, but mind you, this is a sports bar, and not the first usa game, so one would imagine they would be fully staffed for an event like this.
the four of us ordered food and a couple beer pitchers. the first pitcher came out quickly, but after that it all went downhill. 3 of us got our meals, the 4th never got hers the entire night, and it did end up on the bill. now, like i said, the food was good. we split nachos and i got a bbq chicken chopped salad. i feel like on a dead night, the food would be enough to make this a good review.
as the rest of our group arrived, the bar continued to fall deeper into the weeds. there was only one bartender behind the bar, which of course made drink service even slower, causing the waitresses to fall behind. this, i don't blame our waitress for at all. but when something is causing your customers to be unhappy, it is your job as the waitress to make it right, even if it's not your fault. we saw our waitress a total of about 4 times all night. another waitress stepped up and ended up taking care of us pretty much the entire time. our drink orders continued to be messed up or missing throughout the night. several of us at the table were or had been servers, so i think we were probably even more understanding than most costumers. we still felt compelled to at least point out to them that at one point, we were only waiting for 2 pitchers of beer, and had been waiting, with all empty cups on the table, for 40 minutes.
finally, we asked for the check. about 5 or 6 items showed up that we had either been cancelled because one of our friends had to leave early and never got her order, or we never got. again, like i said, the waitress that ended up taking care of us was super understanding, took everything we told her that we never got off of our bills, and did apologize.
i would go back here if i knew it wasn't going to be busy, hoping not to get our original waitress. i would never go back during a big sporting event though, as i don't feel they prepared for it or did anything to try to make up for it (ie. manager coming to apologize, offering to comp something for us).
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