As lovers of hookah, our experience was beyond horrible. When we first got to the place, we ordered one of the fresh fruit bowls. The bowl was too harsh and the person who was serving us was kind enough to offer to change it for us. A woman who seemed to be the manager started yelling at him in front of us - asking things like "why did they have two bowls and we're not charging them for it?". She was constantly pointing at us and making us feel really uncomfortable. We went and talked to her and explained to her that he was only trying to help. Afterwards, the same woman asked us to change our seats as she "reserved" them for someone else. We said OK, and we moved outside, which was freezing, as there were zero open seats inside. After being outside for less than an hour, the same woman comes back and says "sorry you've been smoking for too long and we need to use the hookah you're using for someone else - we have a policy that you could only smoke for 45 minutes only". I have have been to so many hookah places and I have NEVER experienced such horrible service. The woman who's the manager obviously has zero experience in the service industry. I wouldn't recommend this place for anyone.