I'm not one to complain but I've been in the customer service field for over thirty years and have been getting my nails done for equally as long. Paulines nails was absolutely the worst in customer service I have ever seen. I honestly don't know how they manage to stay in business! I went to see Trish for a back fill at the Indian Bend nail shop because my sister recommended her. Well let me tell you ladies , do not let her do your nails ! You'll have to go get them redone like I did. At first I went back to her to have her fix what she screwed up but she refused to see that there was anything wrong with how mis shapen my nails were and the fact that she didn't bring the white down further enough for my French manicure. Then she had the manager look at them and the manager said in a very rude tone that I would have to pay full price to have her fix them....All the while they are speaking behind your back right in front of you in their language. Sooo unbelievably rude. !!! Ladies, please save your time and money and go somewhere else. They should be put out of business !!!