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  • We have been to this Longhorn Steakhouse in Matthews in the past and have had excellent service and food. On Labor Day, 4 of us visited this restaurant and had the worse service in our restaurant history with Longhorn. We were seated with 2 menus and the hostess had to return with 2 more menus, even though she seated 4 of us. After that, our server appeared to take our drink order of 3 waters and 1 coffee, which took 15 minutes to deliver. When the server delivered the coffee with a creamer that was curdled, our guest had to stand up and go find the manager to get a good creamer for her coffee. We ordered as soon as we received our drinks, and had specific requirements for our salads and our dinners. Our salad was to be delivered first, and that took 20 minutes after our server took our order, and one of the salads was not correct. The server returned with the correct salad after I asked him to please hurry because all of us wanted to eat our salads at the same time. After we were through with our salads, the server did not return back to our table to ask if we were satisfied with our salads; in fact, he did not return for about 20 more minutes. We were wondering if our entrees were going to be correct when they finally arrived about a half hour later. 3 of our dinners was good, but my husbands order was overdone, but he was really hungry by this time and did not return the meal back to the kitchen, but just ate the over cooked steak. The server never returned to ask us if our meal was tasty, but he did return after our meal to ask us to stack the empty dishes for him so he could take them to the kitchen. This act, along with the other issues, was the last straw. We again asked for the manager and she came over to listen to our story and adjusted our bill somewhat. The Longhorn Steakhouse needs to make sure that their servers are trained properly in the future. We will not be returning back to this Longhorn location for a very long time.
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